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Terms of Service

COPYRIGHT

Xephas Digitals will hold all copyright/design rights to all work produced until such time that the work has been completed and paid for in full. This excludes any content supplied by you, which may include text, images and videos.

PAYMENT

Payment is to be made on time and when requested so as not to be delayed in any form. Our initial payment from 25% to 50% (before the project begins) and the full remaining balance is due once the website or graphics has been signed off prior to launch or use. Meanwhile, revisions will be made to any project given at this stage. Only when full payment is received will your project be fully delivered to go live or be used.

Please note: Digital marketing services require full payment of services before starting any campaigns

RECURRING PAYMENTS

Many of our services, including hosting and service agreements require a recurring (usually monthly or yearly) payment. If you no longer require our services for items that require a recurring payment, we require 30 days prior written notice in order to cancel the service. Also, at the start of the project, you should let us know whether we will handle the recurring payments.

DOMAIN NAME RENEWAL FEES

All domains registered and monitored (not mandatory) by Xephas Digitals will require annual renewal. You will be responsible for any renewal costs. You will be notified of any domain renewal 30 days prior to the expiring date. A reminder will be sent every ten (10) days after the first notification. If the renewal fee is not settled after 40 days of the first notification, we will transfer ownership of the domain name to Xephas Digitals until costs are settled.

PROJECT TIME-FRAMES

Every project has a different time frame and length. Project can differ. The proposal will outline an accurate time frame however any time frame or completion date we give is subject to change without notice. We will always aim to complete projects on time, however, if there are circumstances beyond our control, although, this may not always be. If the scope of the precept changes once we begin this may cause delays or extensions to any deadlines we have given. We will always notify you if a project is going to become delayed or run over the given deadline. Part of completing a project on time falls with your responsibility to reposed in a timely fashion to any request we have. This may include requests for content, design work, text, images, and approval of our work.

BACKUPS

Our standard responsibilities include taking regular server and database backups which will be restored in the event of a server failure. If we supply you with FTP details or direct access to your website files, back-end system, or email and a mistake is made on your part which requires data to be restored there will be a charge for this.

DATA PROTECTION

We take every precaution to protect you and your clients against data protection-related issues. This includes using encryption (where possible), strong passwords, up-to-date software, and regular backups which are stored securely. Due to the nature of the Internet, we cannot guarantee your data is protected 100%, however, we will always notify you if we believe our systems have become compromised. No financial data is ever stored on our website or any website we create including yours. Data that is stored can include; customer names, email addresses, phone numbers, postcodes, postal addresses, email subscription preferences, and other information which may be submitted by a third party through any website form (including booking forms, contact forms, and online quote forms).

DOWNTIME

Downtime is the term given when a hosted solution such as a website or email system is off-line or not functioning. We take every step to minimize the risk of downtime which includes using the latest server technology, reliable hosting companies, and ensuring our systems are well managed and up-to-date. However, due to the nature of the internet and using a third-party hosting company, there are times when we do not have control over what is happening and therefore cannot guarantee 100% uptime. We operate on average a 99% uptime rate, and any required downtime such as a server or website upgrades will be scheduled well in advance and carried out at a suitable time to minimize disruption to you. If a website or email service is down for any period of time, we accept no liability for loss of data or loss of earnings. However, you can be assured we will always prioritize downtime-related issues to minimize disruption to your business.

MAINTENANCE & ONGOING SUPPORT

We will endeavor to provide fast and reliable support at all times. We offer several ongoing support agreements which cover regular maintenance and support for your website, meanwhile, these services may require a fee for those Xephas Digitals is not in charge of website maintenance. If you choose not to take out one of our support agreements, we are not obliged to perform core security updates to your site which could affect security. By taking out one of our support agreements reduces the risk of a website being compromised as we will carry out any core security updates as and when required. We will endeavor to provide fast and reliable support whenever you need it. We offer several ongoing support agreements which cover regular maintenance and support for your website.

CROSS TESTING BROWSER

It is your responsibility to ensure that any content, statements, advice or views found on your website comply with any local, national or international laws. Although we will rectify any spelling mistakes, typos, and errors found on your website, we take no responsibility for any such items found on your website and there may be a charge to make adjustments once the site has gone live if the issue in question was not created by us (this would typically include content which has been submitted for use by you, which then needs changing due to errors once the website has gone live).

CANCELLATION

You have the right to cancel a project at any stage. Any money paid to Xephas Digitals is non-refundable. If you cancel a project you will be liable to settle any outstanding costs we have incurred, this could include initial design work and meeting costs. You will be liable to settle any unfilled time or due renewals. If you wish to cancel a project, we require 3 – 5 days’ written notice.

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